Refund and Returns Policy
Policy · 退换货须知
Return & Refund
Policy
We care about your experience. All returns and exchanges must be pre-approved — please contact our team before sending anything back.
Policy Details
Non-returnable
Opened or Used Items
Due to the intimate nature of our products and for hygiene & safety reasons, opened or used items cannot be returned or exchanged under any circumstances.
30-day window
Unopened Items
Items in original sealed packaging may be returned within 30 days of delivery for a full refund. Buyer is responsible for return shipping; original shipping fees are non-refundable.
Defective · Damaged
Defective or Damaged Items
Contact us within 30 days of receipt with photos or video. We'll offer a replacement at no extra cost, or a full refund with return shipping covered if approved.
Delivery Issues
Refused or Failed Deliveries
Buyer is responsible for return shipping costs and a possible restocking fee of up to 15% for refused or undeliverable packages.
Case by case
Not Fully Satisfied?
Finding the perfect fit can take trial and error — we understand. Reach out and we may offer a partial refund, store credit, or a discount code for your next purchase.
All returns & exchanges require prior approval from our team. Please contact support first with your order number and full details. We're here to make your experience positive and completely discreet.
